Your privacy matters to Souq Kingdom.
We aim to handle personal data responsibly, transparently
and securely. This policy explains our privacy practices
in clear and accessible language.
1. Introduction
Welcome to Souq Kingdom. We respect your privacy and are
committed to protecting your personal data.
This Privacy Policy applies to information collected through
our website, online store, customer service channels,
accounts, orders and other interactions with Souq Kingdom.
Souq Kingdom is committed to handling personal data in
accordance with applicable laws and regulations, including
the Personal Data Protection Law (PDPL) of the Kingdom of
Saudi Arabia, where applicable.
By using our website or providing personal data to us,
you acknowledge that you have read this Privacy Policy.
Where consent is legally required, we will request it
through appropriate means.
3. How We Use Personal Data
We may process personal data for purposes including:
- Processing and fulfilling your orders.
- Arranging delivery and communicating order updates.
- Providing customer support and responding to enquiries.
- Processing payments through appropriate payment providers.
- Managing customer accounts where available.
- Improving our website, products and shopping experience.
- Preventing fraud, misuse and unauthorized activity.
- Managing returns, refunds, complaints and customer requests.
- Sending marketing communications where legally permitted.
- Meeting legal, regulatory and contractual obligations.
4. Legal Basis for Processing
Depending on the circumstances, we may process personal
data on a lawful basis recognized under applicable law.
This may include your consent, performance of a contract,
compliance with a legal obligation, legitimate interests
where permitted, or another lawful basis available under
applicable regulations.
Where processing is based on consent, you may have the
right to withdraw your consent, subject to applicable
legal requirements.
5. When We Share Personal Data
We do not sell your personal data as a commercial product.
Where necessary to operate our store, we may disclose
relevant personal data to carefully selected service
providers and other parties, such as:
- Payment and payment-processing providers.
- Courier, shipping and delivery providers.
- Technology, hosting and e-commerce service providers.
- Customer support and communication providers.
- Analytics and website-performance providers.
- Professional advisers where reasonably necessary.
- Government authorities or other parties where required by law.
We aim to limit disclosures to information reasonably
necessary for the relevant purpose.
6. Processing & Transfers Outside Saudi Arabia
Some of our service providers or technology platforms may
process personal data from locations outside the Kingdom
of Saudi Arabia.
Where personal data is transferred or processed outside
the Kingdom, Souq Kingdom will take measures required by
applicable Saudi data-protection laws and regulations.
The geographical location of processing may vary depending
on the services and providers used to operate our online
store.
7. Cookies & Similar Technologies
Our website may use cookies and similar technologies to
provide essential website functionality, remember
preferences, understand website usage and improve the
shopping experience.
Some cookies may be placed by third-party service providers
that help us operate analytics, advertising, payment or
other website functions.
Depending on your browser, device and applicable consent
requirements, you may be able to manage or disable certain
cookies through your browser settings.
8. Marketing Communications
With your permission where required, we may use your
contact information to send information about new
products, promotions, special offers and other Souq
Kingdom updates.
You can unsubscribe from marketing emails by using the
unsubscribe option provided in the message.
You may also contact us to request that we stop sending
marketing communications, subject to applicable law.
9. Data Retention & Destruction
We retain personal data only for as long as reasonably
necessary to fulfill the purposes for which it was
collected, comply with applicable legal or regulatory
obligations, resolve disputes, enforce agreements or
protect our legitimate interests where permitted.
When personal data is no longer necessary and there is no
lawful reason to retain it, we will take appropriate
measures to delete, destroy or anonymize it in accordance
with applicable requirements.
10. Data Security
Souq Kingdom takes reasonable technical and organizational
measures designed to protect personal data against
unauthorized access, misuse, alteration, disclosure,
loss or destruction.
Access to personal data is limited to persons and service
providers who reasonably need it for authorized purposes.
However, no method of transmission or electronic storage
can be guaranteed to be completely secure.
11. Your Privacy Rights
Subject to applicable Saudi laws and regulations, you may
have rights relating to your personal data, including:
Right to Know
Information about how your personal data is collected
and processed.
Right to Access
Request access to personal data held about you,
subject to applicable requirements.
Right to Correction
Request correction of inaccurate or incomplete
personal data.
Right to Destruction
Request deletion or destruction of personal data
where applicable under the law.
Right to Withdraw Consent
Where processing is based on consent, you may request
withdrawal subject to applicable law.
Other Legal Rights
You may have additional rights under the PDPL and
its implementing regulations.
How to Exercise Your Rights
To submit a privacy request, please contact us using the
contact details provided below. We may need to verify
your identity before processing certain requests.
We will review and respond to valid requests within the
period required by applicable law.
12. Children's Privacy
Our online store is intended for general consumers and
is not directed specifically at children.
We do not knowingly seek to collect personal data from
children where such collection is not permitted by
applicable law.
If you believe that a child has provided personal data
to us improperly, please contact us so that we can
review the matter and take appropriate action.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to
reflect changes to our services, technology, business
practices or applicable laws and regulations.
The updated version will be published on this page with
a revised "Last Updated" date.
Where required by applicable law, we will provide
additional notice or obtain consent for material changes.
Important:
This Privacy Policy is intended as a general business
template for Souq Kingdom and should be reviewed against
the actual services, payment providers, analytics tools,
advertising platforms, shipping providers and business
structure used by the store. Applicable Saudi laws and
regulations take precedence over this policy.
