Welcome to Souq Kingdom
By accessing, browsing or purchasing products through
Souq Kingdom, you acknowledge that you have read and
understood these Terms of Sale & Service and agree
to be bound by them, together with the policies
referenced on our website.
1. About Souq Kingdom
Souq Kingdom is an online shopping store offering a
selection of products to customers in the Kingdom of
Saudi Arabia.
We aim to provide customers with convenient online
shopping, transparent product information, secure payment
options and reliable delivery services.
Our store may offer products fulfilled through third-party
suppliers, manufacturers, distributors or logistics
partners. Where applicable, fulfillment arrangements may
vary depending on the product and order.
2. Customer Eligibility
By placing an order with Souq Kingdom, you confirm that
the information provided by you is accurate and complete
and that you are legally capable of entering into the
applicable purchase transaction.
If an order is placed on behalf of another person, the
person placing the order confirms that they have the
appropriate authority to do so.
3. Product Information
We make reasonable efforts to ensure that product
descriptions, images, specifications and other information
displayed on the website are accurate and up to date.
Product colours and appearance may vary slightly depending
on your device display and other technical factors.
Product availability may change without prior notice.
If a product becomes unavailable after an order has been
placed, we will make reasonable efforts to communicate
the available options to the customer.
4. Prices, Taxes & Charges
Product prices are displayed on the relevant product or
checkout pages.
The total amount payable by the customer, including
applicable delivery charges and other applicable charges,
will be presented during checkout before the order is
confirmed.
Transparent Pricing
Customers should review the final order summary,
including product prices, delivery charges and applicable
taxes or other charges, before completing the purchase.
We reserve the right to correct obvious pricing or
information errors. If an obvious error materially affects
an order, we may contact the customer to confirm whether
they wish to proceed on the corrected terms, subject to
applicable law.
5. Orders & Contract Formation
When you place an order through Souq Kingdom, you are
submitting a request to purchase the selected products
under the information shown during checkout.
After receiving your order, we may send an order
confirmation or acknowledgement to the contact information
provided by you.
An order may be subject to verification, product
availability and fulfillment requirements.
Where an order cannot reasonably be fulfilled, we will
make reasonable efforts to notify the customer and handle
the order in accordance with applicable law and our
applicable policies.
6. Payment
Payment methods available to customers will be displayed
during checkout.
🔒
Secure Checkout
Payment transactions are processed through the payment
methods and payment service providers made available
at checkout.
✓
Order Verification
Additional verification may be required for certain
transactions to help protect customers and the store.
7. Delivery
Standard Delivery Across Saudi Arabia
Souq Kingdom's standard delivery timeframe is generally
3–5 business days after the order has been processed and
dispatched.
Delivery times are estimates and may vary depending on
location, product availability, fulfillment arrangements,
courier operations, public holidays, peak shopping periods
and circumstances outside our reasonable control.
Please refer to our
Shipping Policy
for detailed information about delivery arrangements.
8. Returns, Replacement & Refunds
Returns, replacements and refunds are handled according
to the applicable Souq Kingdom Replacement & Refund
Policy and any mandatory rights provided under applicable
law.
Customers should review the applicable policy before
placing an order.
Important
Nothing in these Terms is intended to exclude or restrict
any mandatory consumer rights that cannot legally be
excluded or restricted.
9. Product Warranty
Where a product is supplied with a manufacturer's warranty,
seller warranty or other applicable warranty, the relevant
warranty terms will apply.
Warranty information, where applicable, may be provided
on the product page, product documentation, invoice or
through customer support.
Customers should retain invoices, order information and
applicable product documentation where required for
warranty assistance.
11. Customer Accounts
If you create an account with Souq Kingdom, you are
responsible for providing accurate information and taking
reasonable steps to protect your account credentials.
Customers should notify us promptly if they believe their
account has been accessed without authorization.
12. Intellectual Property
Unless otherwise stated, the content available on the
Souq Kingdom website, including logos, branding, text,
graphics, photographs, designs, layouts and other
materials, is owned by or licensed to Souq Kingdom and
is protected by applicable intellectual property laws.
Customers may use the website for personal shopping and
lawful purposes only and may not reproduce, distribute,
modify, sell or commercially exploit website content
without appropriate authorization.
13. Prohibited Use
Customers must not use the website or its services for
unlawful, fraudulent, abusive or unauthorized purposes.
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Attempting to gain unauthorized access to the website
or systems.
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Using the website to conduct fraudulent transactions.
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Interfering with the operation or security of the website.
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Using website content for unauthorized commercial purposes.
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Providing false or misleading information in connection
with an order.
14. Liability
Souq Kingdom will take reasonable measures to provide
customers with accurate product information, order
processing and delivery services.
We are not responsible for delays or failures caused by
circumstances beyond our reasonable control, including
certain courier disruptions, natural events, government
restrictions, public emergencies, technical failures or
other circumstances that cannot reasonably be controlled.
Nothing in these Terms limits liability or consumer rights
to the extent that such limitation is prohibited under
applicable law.
15. Privacy & Personal Information
Souq Kingdom respects the privacy of its customers and
handles personal information in accordance with its
Privacy Policy and applicable laws and regulations.
By using the website, customers acknowledge that their
information may be processed as necessary to provide
shopping, payment, fulfillment, delivery, customer support
and other related services.
16. Customer Complaints & Support
We value customer feedback and aim to resolve complaints
fairly and efficiently.
Customers should contact Souq Kingdom customer support
with their order number and relevant information so that
we can review the matter.
💬
Customer Support
Contact our support team for assistance with orders,
delivery and product-related questions.
✓
Fair Resolution
We aim to review customer complaints and provide an
appropriate response in accordance with our policies
and applicable law.
17. Changes to These Terms
Souq Kingdom may update these Terms of Sale & Service
from time to time to reflect changes to our services,
business practices, policies or applicable legal
requirements.
The updated version will be published on this website.
Customers should review the Terms periodically.
18. General Provisions
If any provision of these Terms is found to be invalid,
unlawful or unenforceable, the remaining provisions will
continue to the extent permitted by applicable law.
These Terms should be read together with the Souq Kingdom
Privacy Policy, Shipping Policy and Replacement &
Refund Policy.
19. Governing Law
These Terms and the use of the Souq Kingdom online store
are subject to the applicable laws and regulations of the
Kingdom of Saudi Arabia, to the extent applicable.
Any dispute arising in connection with an order or use of
the website shall be handled in accordance with applicable
Saudi laws, regulations and the jurisdiction of the
competent authorities and courts.
Consumer Rights
Nothing in these Terms is intended to remove, reduce or
restrict any mandatory rights or protections available
to consumers under applicable Saudi law.
Important:
These Terms of Sale & Service are intended to provide
clear information about the relationship between Souq
Kingdom and its customers. They should be read together
with the store's Privacy Policy, Shipping Policy and
Replacement & Refund Policy. Mandatory consumer rights
under applicable law are not excluded by these Terms.
