1. Delivery Coverage

Souq Kingdom offers delivery services across the Kingdom of Saudi Arabia.

2. Order Processing

After you successfully place an order, our order processing process begins.

3. Delivery Time

Our standard delivery time across Saudi Arabia is:

Delivery times are estimates and may vary depending on the customer's location, order processing, product availability, courier operations and other circumstances.

Delivery time may also be affected by weekends, public holidays, peak shopping periods or circumstances outside our reasonable control.

4. Shipping Charges

Any applicable shipping charges will be displayed during the checkout process before you complete your order.

Shipping charges may vary depending on the delivery location, order value, promotional offers or applicable shipping arrangements.

5. Order Tracking

Tracking information may take some time to become active after the shipment has been handed over to the applicable delivery service.

If you have not received tracking information or need assistance with your order, please contact our customer support team.

6. Delivery Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Incorrect, incomplete or outdated delivery information may result in delivery delays or additional delivery arrangements.

7. Delivery Delays

While we aim to deliver orders within the estimated delivery timeframe, certain circumstances may cause delays.

• Courier or logistics delays
• Incorrect or incomplete delivery information
• Severe weather conditions
• Public holidays
• Peak shopping periods
• Operational or transportation disruptions
• Circumstances beyond our reasonable control

If we become aware of a significant delivery issue, we will make reasonable efforts to assist you and provide available information regarding your shipment.

8. Incorrect, Damaged or Faulty Products

If your order arrives incorrect, damaged or faulty, please contact our customer support team as soon as possible after delivery.

Please provide your order details together with clear photographs and/or video showing the issue where applicable.

9. Customer Responsibility

To help ensure successful delivery, customers should:

• Provide a complete and accurate delivery address.
• Provide a valid and reachable mobile number.
• Respond to courier calls or delivery notifications when necessary.
• Be available to receive the shipment or make appropriate delivery arrangements.
• Check the order upon delivery.

10. Undelivered Orders

If a delivery cannot be completed because the customer cannot be reached, the address is incomplete or incorrect, or the customer is unavailable to receive the shipment, the courier may attempt delivery again or follow its applicable delivery procedures.

Customers may contact Souq Kingdom customer support if assistance is required regarding an undelivered order.

11. Applicable Terms

This Shipping Policy is intended to provide clear information regarding delivery arrangements for Souq Kingdom customers in the Kingdom of Saudi Arabia.

Our shipping practices are intended to operate in accordance with applicable laws and regulations of the Kingdom of Saudi Arabia.

Nothing in this Shipping Policy is intended to exclude or restrict any mandatory consumer rights that cannot legally be excluded or restricted.